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401kid is a special place to work.  We are looking for people who share our passion for making the world better for everyone, with a focus on youth-related, Internet-based programs.  The environment in our New York office is creative, entrepreneurial and collaborative.  We believe that, in life you get out what you put in.  401kid offers a wonderful opportunity to work in a cutting-edge technology company that exists for a great cause.  See our current open positions below, and if you think it is a good fit for you, submit a resume online, in order to receive consideration.

Open Jobs :
Customer Service Director – Education Savings Plans (ESPs)
Relationship Manager
Investment Advisor Representative – Education Savings Plans (ESP)

 

Customer Service Director – Education Savings Plans (ESPs)


401kid is currently seeking an experienced Director for the Customer Service Center. The Customer Service Center receives calls and proactively contact clients to assist with account management and provide superior customer service.

Responsibilities:

  • Develop ongoing strategic priorities for the delivery of Education Savings Plan (ESP) investment advice
  • Lead a team of Investment Advisor Representatives responsible for providing ESPs. 
  • Develop plans to achieve financial goals through gathering relevant information
  • Day to day management of Investment Advisor Representatives.
  • Accountable for ensuring that policies and client interactions are in compliance with ESP program and regulatory procedures
  • Serve as escalation point and liaison between the corporate clients, record keepers and members
  • Partner cross functionally with sales, operations and client service to ensure client commitments and satisfaction are met
  • Develop and deliver training to external record keepers and corporate clients
  • Build a team that fosters teamwork, open communication, collaborative problem resolution and a strong sense of urgency to resolve client issues
  • Manage and continuously improve client service delivery and processes
  • Develop requirements to enhance tools and processes
  • Develop and implement comprehensive measurement and reporting systems to ensure the highest levels of customer satisfaction
  • Develop and implement systems and processes for continuous improvement across client service functions


Qualifications:

  • Experience with building organizations that have been recognized for delivering exceptional customer service and satisfaction
  • Experience and solid knowledge of defined contribution plans, mutual funds and trading strategies desired
  • Proven history in the creation and implementation of monitoring and measurement systems which have been successfully utilized and improve departmental and company wide performance
  • Must have demonstrated experience with remote reporting relationships
  • Demonstrated track record of success in working with cross-functional teams
  • Series 65 or ability to obtain


Criteria

  • Must be passionate about client services and client satisfaction
  • Proven history in effective problem solving to resolution
  • Positive track record working with internal and external clients
  • Strong sense of team dynamic. An ability to create a positive and progressive team atmosphere
  • Ability to influence at all levels of management both internally and externally
  • Excellent communication, verbal and writing skills

Apply for this position

 

Relationship Manager

401kid is a leading provider of education investment advice and is looking for a Relationship Manager. Reporting to the VP of Client Services, the Relationship Manager will be accountable for the overall business relationships 401kid has with each of its clients.

Responsibilities:

  • Manage client services relationships of 401kid advisory services
  • Expand and develop key relationships to generate new and additional sales of services
  • Ensure annual contract renewals by the client
  • Grow and foster healthy relationships with key stakeholders and senior level management of the client
  • Maintain and develop relationships with high-profile clientele
  • Develop and maintain key retention plan and profitability
  • Review quarterly reporting matrix against clients' success criteria
  • Understand the clients' business goals and align 401kid in achieving client objectives


Qualifications:

  • Five plus years' experience in dealing with a marquee client base
  • Experience in the Financial Services arena
  • Exceptional written and verbal communication skills
  • Exemplary interpersonal and client-facing skills
  • Ability to listen and respond immediately, efficiently and effectively
  • Proven track record in problem-solving
  • Bachelor's degree in Business or related field advanced degree a plus
  • Series 65 or ability to obtain
Apply for this position

 

Investment Advisor Representative – Education Savings Plans (ESP)

401kid is currently seeking highly qualified investment advisor representatives to join our Advisor Center team. The Customer Service Center supports clients in our advisory and investment management programs. The positions involve receiving calls and proactively contacting clients to assist with account management and provide superior customer service. We offer a competitive compensation package. 
Responsibilities:
  • Servicing clients in our advisory and investment management programs through phone and email channels
  • Answering questions from prospective clients with the end goal of achieving enrollment targets for corporate clients
  • Assisting clients in developing plans to achieve financial goals through gathering relevant information
  • Delivering a superior level of service quality and communicating performance of investment portfolios
  • Providing ongoing service and support throughout the management cycle of the client’s account with the goal of retaining clients who are suited for the program
  • Gathering feedback from customers on program offerings
  • Resolving complex customer concerns and problems regarding retirement planning and investment strategies in a timely manner
  • Ensuring client interactions are in compliance with ESP program and regulatory procedures compliance with all firm and regulatory procedures
  • Serving as escalation liaison between our clients/partners and our Operations and Sales teams to ensure that client commitments are met
  • Maintain awareness of future client commitments and how they relate to overall enrollment targets
  • Creating training materials for delivery to internal or external service organizations
  • Helping to build an environment that values teamwork, open communication, collaborative problem resolution and a strong sense of urgency to resolve client issues
  • Providing suggestions for how service delivery and associated tools and processes should be enhanced


Qualifications:

  • Bachelors degree or equivalent experience required
  • Minimum of 3-5 years financial services industry experience required, preferably with an investment advisory firm
  • Strong client service skills and a real passion for exemplary customer service
  • Very strong communication skills with experience working with internal and external clients
  • Knowledge of 529 plans, mutual funds and defined contribution plans a plus
  • Critical sense of detail and the ability to prioritize issues for appropriate escalation
  • Demonstrated track record of success in working with cross-functional teams
  • Ability to work in a fast-paced environment
  • Ability to speak Spanish is desired
  • Series 65 or ability to obtain
Apply for this position